23 April, 2007

And the beat goes on...

Internet provider madness continues.

We got a letter from 1&1 yesterday asking if the Mehrfacheinwahl charges have ended. ??? M shot them back a reply explaining that we have no idea since they won't release any of the information to us and we can't even access our account details since they've shut off our Internet access.

And today I got a call from someone who SAID he's a police officer. He asked me for my password since they wanted to access my account to check a few things. :-D

Explained that I have no way of knowing if he is who he says he is and that although I wanted to help I wasn't about to give out my personal information on the phone. He laughed and said: "Good point." and had me call him back at the police station.

The weather is great so I've been spending a lot of time outside trying to ease Internet withdrawal symptoms. Hope to straighten this mess out at some point, though, because I'm really missing it...

7 comments:

Africakid said...

I hope this can be worked out relatively soon! That sounds promising, if the police continue checking on it. Good thing it's a beautiful April outdoors.

Runaway Rubber Duckie said...

The whole thing sounds so irksome. I hope it works out soon!

Heza said...

grrr...my boyfriend also had problems with 1&1 and his domain name. All the hours you have to spend to get this stuff straightened out should get you a lifetime of free internet. Good Luck!

Astrid said...

How annoying!! And customer service of internet providers seem all the same - not very helpful!!

Hope you get this sorted out soon!!

astrid

goofball said...

pff your story sounds every time more and more like a crazy Kafka story... hopefully it all sorts out soon and then you can get bucks to write a book on insane customer service and the logic of telecom providers!

christina said...

Oh man, I can't believe they haven't resolved this yet. Hope you're out there enjoying the great weather and not thinking too much abou it.

Betsy said...

Thanks for all the support, guys. The situation has only gotten worse, but it does make me feel a bit better to be able to finally log on here and read all of your nice comments! :-)