There are a myriad of reasons I enjoy living in Germany, but quality of Internet service certainly isn't one of them. We have constant outages, and when we do have service it's remarkably slow. I'm willing to bet we'd be better served in a third world country!
Those of you who were around last year will probably remember
the struggles I had with our previous provider. Our experience with the new one hasn't been much better.
Today I called for the umpteenth time about service outages-- Internet probably works here only about 1/2 of the time. Spent more than an hour on the phone with our provider last week and it didn't resolve anything.
Today when I called and told the guy the history and that I'd downloaded the new firmware he said "No you didn't." I was totally shocked and confirmed I had, with the help of his colleague. And he said: "OK, fine. then what did you do?" He was totally testing me!
Since I was paying by the minute so that he can be rude to me, I gave up and we went through all the same steps I did last week to download the software together.
Then he asked: "Are you connected wireless or with the cable?" When I said "Wireless" he said: "OK". I thought this was is weird, because last time I had to do it over a cable connection. He then had me download and run the firmware update. And of course it didn't work. So he said: "OK, then it's not our problem. there's nothing more I can do."
When I blew up at him he asked: "Are you connected using wireless or a cable?" And I said: "Wireless, I told you!" To which he answered: "You should never update firmware over wireless! Check the readme file-- you were supposed to use a cable! Goodbye."
My blood is still boiling!